Test Fee & Refund Policy

Test fee

The fee for the MSAP-Ireland Sat 03 March 2018 main test date is €78 per candidate during the timely registration period (6 Nov 2017 - 4 Feb 2018). An additional fee of €35 applies to test bookings made between 05-18 February 2018, as these are considered late bookings.
The fee for candidates who decide to sit the MSAP test on alternative test dates in Dublin at UCD on 08 and 13 March is €78 per candidate.

VISA, Mastercard & AMEX are accepted for payment. ACER uses a secure carrier for its online payment functions to act as its interface with the banking system. No credit card or personal details are stored by ACER.

If a relative or friend is allowing you to use their credit card for this transaction, please ensure that they understand a charge from "ACER" will appear on their bank statement.

What if I don’t own a credit card and cannot get approved access to a family member or friend's card?

If you do not have a credit card, single use cards are available for purchase from banks for use on the internet.
 

Refund policy

PLEASE NOTE: To the fullest extent permitted at law, except as expressly provided herein, all moneys paid as part of a registration to sit the MSAP Ireland test are non-refundable.

PLEASE NOTE: Registration fees for the MSAP Ireland 2018 test will be refunded without charge if requested within 14 days of your registration date. After that period an administration charge of €35 will be deducted. Refund requests for MSAP Ireland 2018 registrations must be submitted before 4 February 2018 at midnight (IST), unless otherwise allowed by law. Requests for cancellation of registration and refund of registration fee must be made in writing via email to the MSAP Office.

If through illness or emergency, you are unable to attend your test sitting, please obtain a Medical Certificate or other appropriate documentation, and supply a copy of that to the MSAP Office. This should be forwarded within 1 week of the test date to obtain a refund. An administration charge of €35 applies to refunds.

Company name and Australian Business Number

The Australian Council for Educational Research Ltd (ABN: 19 004 398 145) (ACER)


Company location

Head office: 19 Prospect Hill Road Camberwell Australia 3124


Contact details

Email: msap-ireland@acer.org
Web: https://msap-ireland.acer.org


Information about goods and services

MSAP Ireland registration and MSAP Ireland preparation materials


Price

The Price of the goods and/or services can be found under the TEST FEE heading above and at https://msap-ireland.acer.org/prepare/practice-questions


Payment will occur by

Online by credit card (Mastercard, Visa Credit and Visa Debit).


Delivery of any goods will occur by

PDF download and online access


Performance of the Service will occur

From the date your registration for MSAP Ireland is accepted and your results finalised and forwarded. This should occur within a period of six months of you sitting of the MSAP Ireland test.


Performance of digital content

Any digital content in respect of MSAP will be provided online and/or in PDF format readily accessible by commercially available software.


Tell us about your concerns

If you have any questions or complaints about the goods and/or services you purchased, please contact us.


Right to cancel – General

You have a right to cancel your contract within 14 days without giving any reason.

To exercise the right to cancel, you must request a refund in writing via email to the MSAP Office.


Right to cancel – Goods

For sale of goods, the cancellation period will expire after 14 days from the day on which you acquire physical possession of the goods supplied, unless this right has been waved.


Right to cancel – Services

For services, the cancellation period will expire after 14 days from the day of the conclusion of the contract (i.e. when ACER accepts your registration).


Effects of cancellation – General

If you cancel your contract, ACER will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us). ACER may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

ACER will make the reimbursement without undue delay, and not later than:

   a. 14 days after the day ACER receives back from you any goods supplied, or

   b. (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

   c. if there were no goods supplied, 14 days after the day on which ACER is informed about your decision to cancel this contract.

ACER will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.


Effects of cancellation – For goods

You shall send back the goods or hand them over to ACER, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to ACER. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


Effects of cancellation – For services

If you request to begin the performance of services during the cancellation period you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract (this applies only where the request to cancel the services is made before they have been fully performed).


Loss of right to terminate

Should you agree to immediate performance of the purchase contract in respect of goods you may lose your right to the 14 day termination period.